Frequently Asked Questions

Go to www.logicutilities.com and enter your registered email address and password. Complete the CAPTCHA and enter the OTP sent to your email or mobile. If this is your first login, use the temporary password from your welcome email. Bookmark www.logicutilities.com for easy access.

Tenants need a valid Emirates ID, a tenancy contract (in PDF format, with a contract end date), and an Ejari registration. Owners need a valid Emirates ID and a title deed. All documents must be uploaded in PDF format through the registration portal at www.logicutilities.com. Ensure your documents are clear and legible to avoid delays in processing.

Go to www.logicutilities.com and click Register. You will need to complete the NEXTGEN EUMS registration form, upload your required documents, pay the registration fee and security deposit, and verify your email and mobile number via OTP. Once our team reviews your documents and activates your account (within 48 business hours), you will receive a welcome email with your login credentials. Your cooling service is arranged within 24 hours of both invoices being paid.

Log in to the Mi Utilities portal at www.logicutilities.com, go to Payments → Auto Pay, and follow the steps to register your card via the secure Magnati payment gateway. Once set up, your bill will be paid automatically on the due date each month. You can cancel or update your auto-pay card at any time from the same section.

Log in to the Mi Utilities portal at www.logicutilities.com. Your invoices are available under Payments → Bills History and your statement of account is available under Payments → Account Statement. You can download and print both directly from the portal at any time.

Yes, in cases where meter readings were unavailable or estimated and a correction is needed. There is no fixed maximum period for backdated charges, but we will always notify you in advance before issuing a backdated bill covering an extended period. If you believe backdated amounts are incorrect, log in to the portal and raise a dispute.

Log in to the Mi Utilities portal at www.logicutilities.com, go to My Request → Other Requests → New Request, and describe the charge you are disputing. Our Billing team will investigate within 2 business days. Your account will not be referred to collections while a dispute is under active investigation. If you are not satisfied with the outcome, you can escalate to the RSB.

A late payment fee is applied if your bill is not paid by the due date printed on your invoice. If a late fee was applied due to a payment allocation delay on our side — not because you paid late — the fee will be waived on confirmation of your timely payment. Keep your receipt as proof. To dispute a late fee, log in to the portal at www.logicutilities.com and raise a support ticket.

The capacity charge covers the shared infrastructure of the district cooling plant serving your building. It is allocated across all units based on unit size and applies regardless of how much cooling you use. It is separate from your consumption-based cooling charge and is regulated under RSB guidelines.

The fuel surcharge is a variable charge that reflects the energy cost of providing your district cooling service. It is regulated under RSB guidelines and applies to all Mi Utilities customers. The surcharge fluctuates in line with energy market costs and is reviewed periodically. It is shown as a separate line item on your bill and VAT at 5% applies.