Frequently Ask Questions
My Account
If you want to access your account online, please visit our website www.logicutilities.com, select the Customer Login option and enter your customer login and password details, received from Logic Utilities.
Please send us an email to enquiry@logicutilities.com with your account or unit number details. We will verify your email address and send you your login and password details.
Please visit our website www.logicutilities.com. From the home page, please select the customer login. Click “forgot password” and enter your account number. The link will be sent to your registered email address. Please follow the link and create a new password.
If you are an existing registered customer, please visit our website www.logicutilities.com, enter your login details and you will get access to your Customer Dashboard, from where you can update your account information.
You will have to request for a final bill to formally deactivate your existing account. For the new unit you have to register on the LU Online Portal following the standard procedure. If you paid a security deposit before it can be transferred to your new account but the administration fee must be paid. Please be informed that the old account must be cleared and all pending dues must be paid to avoid any delay in re connection of your new unit.
If you want to close your account, please log in to your online account and click “FINAL BILL” from the dashboard. You need to provide all the information requested. Once the information is complete, you need to settle the final bill amount. The next step is to select “YES” or “NO” if you wish to utilize the security deposit against the final payment. Click “Submit” for your final bill request.
If you want to close your account, please log in to your online account and click “FINAL BILL” from the dashboard. You need to provide all the information requested. Once the information is complete, you need to settle the final bill amount. The next step is to select “YES” or “NO” if you wish to utilize the security deposit against the final payment. Click “Submit” for your final bill request.
To help you to keep your bills and your energy consumption as low as possible, check out the 5 tips below:
1. Turning lights off can help reduce your heat gain but paying attention to how much sun light you let in from open windows can play a much more significant role. So consider leaving your curtains closed whilst you are out and when the sun is shining directly onto your windows as this will reduce your solar heat gain significantly.
2. Other alternatives such as solar film applications can be applied directly to the windows to help reduce the external heat gain to your home. A variety of solutions are available in the market for you to choose from.
3. The most effective way however is to keep your home a little bit warmer when you are not at home and lower the temperature again before you return home. When it comes to energy efficiency, the worst thing you can do is leave the A/C off during the day or whilst you are outside and then turn it on when you get home. This requires the AC systems to lower the inside temperature by a huge amount (up to 10 degrees) in a very short time. You will end up using a lot more energy cooling the home that way. Instead, keep your thermostat at about 26 degrees while you are at work, for example, and then program it to drop back to 23 degrees a half hour before you return home. Having the help of a few supplemental fans doesn’t hurt. Using them to circulate the cool air around the home means you don’t need quite as much cooled air supplied into the rooms. 23 or 24 degrees is a good setpoint for an air conditioner to run at its optimal performance level. Taking your temperature even 5 degrees lower can make your air conditioner use up to 40% more energy!
Modern smart systems are highly intelligent and recommended to help you manage your air conditioning in the most effective way. Such solutions monitor and manage your entire home constantly and turn cooling and fan functions on and off in order to maintain the condition as desired by you.
4. Good maintenance is key for your air conditioning units to act effectively and to use the least amount of energy to cool your home. Some basic maintenance might be all your air conditioner needs.
5. During the cooler season simply open a few windows in the morning and evening and enjoy the free air conditioner.
After settling your final bill, please log in to your online account and click “SECURITY DEPOSIT REFUND” from the dashboard. You need to provide all the information requested then Click “Submit” for your security deposit refund. Kindly be informed that the security deposit will be processed within 30 working days and all the bank charges related to the transfer will be paid by the customer.
In the summer the AC has to work harder, and therefore consumes more chilled water, to maintain the temperature in your unit as the outside temperature is much higher. It’s a bit like driving a car at 100KPH along a level road – when you come to a hill you need to put your foot down harder on the accelerator to maintain the speed, which uses more gas.
New Customers
If you are a new customer please register Online on our online portal www.logicutilities.com Click “Register” and complete the registration form with the required information. If you are the owner, please upload your title deed and passport copy, a signed power of attorney and passport copy of the agent will be required if you are represented by a third party. If you are a tenant, please upload the tenancy contract and your passport copy. If you are registering a company, a corporate client or retail unit please upload the trade license and a passport copy of the representative. Read and accept our terms and conditions. Once you click register you will see a message: “Your registration has been completed successfully. Please check your provided email inbox and follow the steps.” An email with a verification link and additional instructions will be sent to your email. Follow the link to confirm your email address and you will be redirected to Logic Utilities Online Portal. If our system finds your email is valid you will see a message “Your account has been verified successfully. Log in on the website and you will get access to the Customer Dashboard where you can update your profile. You have now completed all the registration steps. Your account will be activated within two working days and you will be able to use all the features of Customer Dashboard.
If you are the owner, please upload your title deed and passport copy, a signed power of attorney and passport copy of the agent will be required if you are represented by a third party. If you are a tenant, please upload the tenancy contract and your passport copy. If you are registering a company, a corporate client or retail unit please upload the trade license and a passport copy of the representative.
The security deposit is to cover any unpaid account when you leave the unit. This is refundable if your account is fully cleared up and the final bill has been paid.
Each owner/tenant must be registered with Logic Utilities. Once you are registered with Logic Utilities you will be able to use our Online Portal. You will have a customer dashboard from where you will be able to update your account information, view and pay bills, request for final bill and security deposit refund.
You can pay the bills on your landlord’s account without registering yourself as a tenant only if it is stated in your tenancy contract. The landlord has to issue a confirmation letter to Logic Utilities. But in this case you will not have your account and will not be able to use our online portal, view and pay your bills online, view your consumption details etc. Logic Utilities will have direct communication on all matters with the landlord only.
If you have completed the registration process, uploaded all required documents and paid the security deposit, the AC will be reconnected within 2 working days.
Yes, On 27 August 2017, the Federal Tax Authority (FTA) in the United Arab Emirates (UAE) has published its Value-Added Tax (VAT) legislation in its official gazette confirming that VAT will be implemented, effective 1 January 2018. VAT is a consumption tax which is charged at the standard rate on all goods and services in the UAE except those which are specifically zero-rated or exempted. Our systems will be designed to ensure that VAT is charged, collected and deposited in accordance with the VAT legislation. VAT will be introduced at the standard rate of 5%. All fees from Logic Utilities to our customers, including both those issued already and those that will be issued in the future, will be subject to VAT at the prevailing rate of 5% where applicable. All energy charges (consumption, demand charges, surcharges) will also be subject to VAT of 5% where applicable.
You can review the current Terms of Use at any time by clicking the link on the portal, at the bottom of page, called ‘Terms of Use’.
In order to receive the LU clearance certificate, you are required to settle all final payments and sign the account closure form. Once this procedure is completed LU will issue the clearance certificate to you.
Billing
Simply log in on the website and click “View and Pay Bills” on the Customer Dashboard. You will see all your bills and payment status. You can view details of any bill by clicking “View”.
If you want to pay the bill Click “Pay” and you will be redirected to the payment screen, where you can choose the most suitable payment method. You can pay online with your Credit Card using our easy, reliable and secure payment gateway. Please click “Pay Online – Credit Card”. Enter the amount you want to pay. If you click “Pay full amount”, the system will automatically generate your total outstanding amount. Please click submit and you will see a screen with your payment details. Once you click “Pay now”, you will be redirected to the payment confirmation screen. Please select the credit card type and fill in all the required information. Once you confirm your payment, you will see the payment receipt with your transaction ID and paid amount. You will also receive this receipt to your email address and dashboard inbox. Another method of paying your utility bills is via “BANK TRANSFER”. You are invited to complete the transaction via internet banking or mobile banking. Once your transaction is complete, you will be required to log in to your account via the online portal. Click “Pay” and you will be redirected to the payment screen and click again for BANK TRANSFER. Enter the amount which you paid via bank transfer. You may click “Pay full amount” if the total outstanding amount had been paid in full. Please update the “Date of Transfer” and upload the proof of payment for fast tracking. Click “I accept Terms and Conditions” and submit the application. Kindly be informed that this payment method is not automatically reflected on your account unless the proof of payment is issued to our team via the portal. A service fee will be applied for this transaction and the payment will be proceed within 2 working days.You can also pay using “CASH/ CHEQUE DEPOSIT VIA ATM”. You are invited to deposit the cash/ cheque into the ATM at the dedicated bank account. Once your transaction is complete, you will be required to log in to your account via the online portal. Click “Pay” and you will be redirected to the payment screen and click again for “CASH TRANSFER”. Enter the amount which you paid via ATM machine. You may click “Pay full amount” checkbox, if the total outstanding amount had been paid in full. Please update the “Date of Transfer” and upload the proof of payment for fast tracking. Click “I accept Terms and Conditions” and submit the application. Kindly be informed that this payment method is not automatically reflected on your account unless the proof of payment is issued to our team via the portal. A service fee will be applied for this transaction and the payment will be proceed within 2 working days. If none of the above methods of payment are convenient for you. Logic Utilities accepts cheque payments, under the name of “Logic Utilities District Cooling Services LLC” to the dedicated drop box at the nominated location.
If you paid via bank transfer: Login to your account on our Online Portal www.logicutilities.com Click “Pay” and you will be redirected to the payment screen and click again for BANK TRANSFER. Enter the amount which you paid via bank transfer. You may click “Pay full amount” if the total outstanding amount had been paid in full. Please update the “Date of Transfer” and upload the proof of payment for fast tracking. Click “I accept Terms and Conditions” and submit the application. Kindly be informed that this payment method is not automatically reflected on your account unless the proof of payment is issued to our team via the portal. A service fee will be applied for this transaction and the payment will be proceed within 2 working days. If you paid via cash/cheque transfer: Login to your account on our Online Portal www.logicutilities.com Click “Pay” and you will be redirected to the payment screen and click again for “CASH/CHEQUE TRANSFER”. Enter the amount which you paid via ATM machine. You may click “Pay full amount” checkbox, if the total outstanding amount had been paid in full. Please update the “Date of Transfer” and upload the proof of payment for fast tracking. Click “I accept Terms and Conditions” and submit the application. Kindly be informed that this payment method is not automatically reflected on your account unless the proof of payment is issued to our team via the portal. A service fee will be applied for this transaction and the payment will be proceed within 2 working days.
Simply log in on the website and click “View and Pay Bills” on the Customer Dashboard. You will see all your bills and payment status. You can view details of any bill by clicking “View”.
Please complete a Contact Us form on our website www.logicutilities.com or send us an enquiry on enquiry@logicutilites.com and confirm if you paid via the bank transfer or cash deposit. Kindly be informed that this payment method is not automatically reflected on your account unless the proof of payment is issued to our team via the portal. If you made a payment but didn’t upload the proof of payment, a late fee will be applied to your bill.
Yes. The credit balance will automatically be deducted on your future monthly billings.
Readings are taken from the system at the start of your occupancy and then on a set date each following month (for example, if you start your occupancy on the 10th of March, readings are taken at that date; the monthly readings for your building are taken as at the 2nd of the month, so your consumption for 10th March to 2nd April will be your first bill, and you will then be billed on the 2nd of each following month – these dates are for demonstration purposes only, monthly reading dates vary by building). Your consumption of chilled water for the period is the difference between the meter readings at the start and end of the period. This amount of consumption is then multiplied by the cost of the energy used as charged by the cooled energy provider to your tower. Your bill is then emailed to you together with details of how to pay it.
The monthly invoices will be sent via email and SMS. You will also be able to view the bills online on our Online Portal. Please make sure that your contact information is always updated on your account.
We send the bills within the first two weeks of each month.
Capacity Charge or also referred to as Demand Charge is the cost for the plant operation and maintenance in order to provide a constant supply of energy/chilled water to the consumers. The Demand Charge / Capacity Charge is distributed equally across the entire building in direct relation to the size of the relevant areas or unit sizes.
If you have a tenant, please ensure to request your tenant to provide you with a LU Clearance Certificate prior to releasing the rental deposit. It is important to have this clearance in order to ensure that all applicable payments of your tenant have been duly settled.
Support
Please complete a Contact Us form on our website www.logicutilities.com or send us an enquiry on enquiry@logicutilites.com and confirm if you paid via the bank transfer or cash deposit. Kindly be informed that this payment method is not automatically reflected on your account unless the proof of payment is issued to our team via the portal. If you made a payment but didn’t upload the proof of payment, a late fee will be applied to your bill.
Please complete a Contact Us form on our website www.logicutilities.com or send us an email to enquiry@logicutilities.com.
There are few possible reasons why your AC is disconnected: Non-payment within 45 days; unregistered resident; technical issues.