Utility Billing and Metering for Owners Associations
One dedicated Client Relationship Manager for billing, collections, accounting, resident escalations and reporting, so your board and community manager always know who to call. Delivered under an RSB-approved Standard Service Agreement across Dubai and Abu Dhabi.
Why OAs choose us
One Point of Contact. One Point of Resolution.
A dedicated Client Relationship Manager
Every OA has a named CRM who handles billing reports, collections, accounting queries, meter maintenance issues and resident escalations. No call centre queue and no passing between departments.
Clear, regular reporting
Monthly billing and collection statements, plus the figures your board and community manager need for general assemblies and budgets, prepared and explained by your CRM.
Fewer complaints reaching your board
Residents get full support from move-in to move-out through the portal, WhatsApp, AI chat and email, so billing queries are resolved before they reach the OA.
20+
90%
100s
1,000s
What We Do
Our Services for Owners Associations
Choose the full turnkey service or only the parts your community needs, all managed through your CRM.
Meter Supply & Replacement
Landis+Gyr BTU and water meters supplied and replaced to specification, including retrofits in occupied buildings.
Billing & Collection
Accurate monthly billing, payment processing and collections, including recovery of arrears carried over from a previous provider.
Meter Technical Services
Installation, testing, commissioning and preventative maintenance of meters by our certified in-house technicians.
Resident Portal & Support
A self-service portal for bills, payments and final bills, backed by WhatsApp, AI chat and email support.
Contact us
Ready to talk?
Get in Touch
Reach the Right Team
Billing, payments & account queries
Residents: use the Mi Utilities portal or AI Chat, available 24/7.
Developer & project enquiries
Submit via the Developers & Buildings page. A dedicated sales specialist will respond within one business day.
BTU Meters Sales
Submit via AI Chat or WhatsApp. Our technical team operates across Dubai and Abu Dhabi.
Energy auditing & cost saving
Use the Contact page. All enquiries are acknowledged within one business day.