Customer Support

Help with your bill, account, payment or security deposit. Choose the channel that suits you best, or raise a formal complaint below if something has not been resolved.

AI Chat

Instant answers to billing, account, and service queries. Available 24 / 7

+971 58 885 8972. Monday to Saturday, 8am to 6pm. Include your name, building and unit number so we can find your account quickly.

Call us

800 LOGIC (56442). Monday to Saturday, 8am to 6pm. Public holiday hours may vary.

Email

customercare@logicutilities.com. Best for detailed queries and documents. We aim to reply within 48 business hours.

Customer portal

View and pay bills, check consumption, request your final bill or deposit refund, and raise support tickets.

Raise a complaint

If you have already contacted us and your issue has not been resolved, tell us here. Every complaint is logged, acknowledged and handled in line with our Customer Service Charter and RSB requirements. Please have your account number ready.

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