Frequently Asked Questions

Bills typically increase due to higher cooling consumption in warmer months, changes to your unit occupancy, the fuel surcharge fluctuating with energy costs, or a tariff adjustment. Summer months (May to September) generate significantly higher cooling demand. You can compare your current and previous bills in the portal at www.logicutilities.com under Payments → Bills History. If you believe your meter readings are incorrect, you can request a meter inspection through the portal.

Log in to the Mi Utilities portal at www.logicutilities.com, go to Request → Support Tickets → New Request, select Payment Proof as the subject, and attach your receipt. Your proof must show the amount paid, date, payment reference or transaction number, and your name or account number. Accepted formats are PDF, JPG, and PNG (maximum 10MB). Our team will verify and allocate your payment within 1 to 2 business days. Do not send proof via WhatsApp or email — the portal is the only accepted channel.

Portal payments made via Magnati are ordinarily allocated within 1 business day from the date of successful payment. If your payment has not been reflected on the portal after 2 business days, log in and go to Request → Support Tickets → New Request, select Payment Proof as the subject, and upload your payment receipt so our team can investigate and allocate manually.

The easiest way to pay is through the Mi Utilities portal at www.logicutilities.com. Log in, go to Payments → Pay Now, select your bill, and pay by card via the secure Magnati payment page. Accepted cards include Visa, Mastercard, and Apple Pay. Portal payments are allocated automatically — no need to upload proof. You can also pay at a UPAY kiosk (locations listed under Payments in the portal) or via Careem. Quick Pay is also available via the payment link in your invoice email.

Your Mi Utilities bill shows your account details, billing period, and a breakdown of charges. Section 1 shows your account and unit information. Section 2 shows your billing period and due date — bills are issued within the first two weeks of each month. Section 3 shows your cooling charge (based on actual meter consumption) and your capacity charge (covering shared district cooling infrastructure). Section 4 shows the fuel surcharge, a variable charge regulated under RSB guidelines. Section 5 shows UAE VAT at 5%. Section 6 shows the total amount due. Section 7 shows any credit or balance carried forward. Your full billing history is available in the portal at www.logicutilities.com under Payments → Bills History.