Logic Utilities District Cooling Services L.L.C ('Logic Utilities', 'we', 'us' or 'our') is a limited liability company licensed by the Dubai Department of Economy and Tourism under licence number 718412. Logic Utilities, Mi Utilities and Metrion are brands of Logic Utilities District Cooling Services L.L.C. We are the controller of the personal data described in this policy. Our registered address is Clover Bay 2403, Business Bay, Dubai, United Arab Emirates. Our office and correspondence address is Block C, Unit 03, Dubai Science Park, Al Barsha First, P.O. Box 127404, Dubai, United Arab Emirates.

Subject to UAE law, you have the right to ask for a copy of your personal data, ask us to correct inaccurate data, ask us to delete your data where we no longer need it, ask us to restrict processing, object to marketing or processing based on legitimate interests, ask us to transfer your data, and withdraw consent. To exercise these rights, email legal@logicutilities.com.

For any questions about this policy or your personal data, email legal@logicutilities.com, call 800 56442 (Monday to Saturday, 8am to 6pm), or write to Logic Utilities District Cooling Services L.L.C, Block C, Unit 03, Dubai Science Park, Al Barsha First, P.O. Box 127404, Dubai, United Arab Emirates.

Privacy Policy | Logic Utilities

Q: The personal data we collect

We collect identity and contact details (name, email, phone, address), identity documents (passport, visa, Emirates ID), property and tenancy information (title deed, tenancy contract, unit details), account and verification data, billing and payment data, customer service records, and website and device data.

Q: How we use your personal data

We process your personal data to register and verify your account, read meters and issue bills, collect payments and process security deposit refunds, recover unpaid amounts, respond to enquiries and complaints, meet our legal and regulatory obligations including requirements of the Regulation and Supervision Bureau (RSB), prevent fraud, understand how our websites are used, and send you news and offers where you have agreed to receive them.

Q: Cookies and analytics

We use essential cookies to make the site and portal work. We use Google Analytics to understand how visitors use our websites, which sets cookies only if you accept them in our cookie banner. You can change your choice at any time or block cookies in your browser settings.

Q: Who we share your personal data with

We do not sell your personal data. We share it only with service providers including Webflow (hosting), Google (analytics), Zoho (CRM), Zendesk (customer service), ZIWO (phone calls), WhatsApp Business (messaging), Magnati (payments), collection partners, building owners/managers, professional advisers, and regulators where required by law.

Q: How long we keep your personal data

We keep personal data only for as long as we need it. Customer account and billing records are kept while your account is open plus 7 years after closure. Identity documents are deleted within 12 months of closure. Customer service records are kept for 3 years. Call recordings are kept for 12 months. Website analytics data is kept for 14 months.

Last updated: 30 October 2026

1. Who we are

This Privacy Policy explains how Logic Utilities District Cooling Services L.L.C ("Logic Utilities", "we", "us" or "our") collects, uses, shares and protects your personal data. Logic Utilities, Mi Utilities and Metrion are brands of Logic Utilities District Cooling Services L.L.C, a limited liability company licensed by the Dubai Department of Economy and Tourism under licence number 718412. We are the controller of the personal data described in this policy. Our registered address is Clover Bay 2403, Business Bay, Dubai, United Arab Emirates. Our office and correspondence address is Block C, Unit 03, Dubai Science Park, Al Barsha First, P.O. Box 127404, Dubai, United Arab Emirates.

2. What this policy covers

This policy applies when you visit our website at logicutilities.com; register for, or use, our customer portal at portal.logicutilities.com; contact us by phone, email, WhatsApp, live chat, our complaints form or the portal help form; or receive utility metering, billing and collection services from us. Your use of our services is also governed by your Billing Service Agreement and our Standard Terms and Conditions.

3. The personal data we collect

4. How we use your personal data

Purpose

Basis for processing

Registering and verifying your account and connecting services to your property

To enter into and perform our contract with you

Reading meters, calculating and issuing bills, collecting payments and processing security deposit refunds

To perform our contract with you

Recovering unpaid amounts, including through collection partners

To perform our contract with you and protect our legal rights

Responding to enquiries and complaints, and improving our customer service

To perform our contract with you, or at your request

Meeting our legal, regulatory and tax obligations, including requirements of the Regulation and Supervision Bureau (RSB)

Legal obligation

Preventing fraud and keeping our systems secure

Legal obligation and protecting our legal rights

Understanding how our websites are used, through analytics cookies

Your consent

Sending you news and offers about our services

Your consent, which you can withdraw at any time

5. Cookies and analytics

We use cookies and similar technologies on our websites. Essential cookies make the site and portal work, for example keeping you logged in. They cannot be switched off. We use Google Analytics to understand how visitors use our websites. Google Analytics sets cookies only if you accept them in our cookie banner. You can change your choice at any time through [the cookie settings link in the footer], or block cookies in your browser settings. More information is available in Google's privacy policy.

6. Who we share your personal data with

We do not sell your personal data. We share it only as described below, and require our service providers to protect it and use it only on our instructions.

Recipient

Why

Webflow

Hosting our websites and receiving website form submissions

Google

Website analytics (with your consent)

Zoho

Customer relationship management and business systems

Zendesk

Customer service ticketing and communications

ZIWO

Handling customer phone calls

WhatsApp Business (Meta)

Handling customer WhatsApp messages

Magnati

Processing card payments

Portal developer and hosting provider

Operating and supporting the customer portal

Collection partners

Recovering overdue balances

Building owners, developers or property managers

Confirming occupancy and arranging connection or disconnection

Professional advisers, auditors and insurers

Running our business

Regulators, courts, police and government authorities

Where required by law

If our business is sold or restructured, personal data may transfer to the new owner, who will be bound by this policy.

7. International transfers

Some of our service providers, including Webflow, Google, Zoho, Zendesk and Meta (WhatsApp Business), may store or access personal data outside the UAE. Where this happens, we take the steps required by UAE law to make sure your data remains protected, such as transferring it only to countries with adequate protection or under contractual safeguards.

8. How long we keep your personal data

We keep personal data only for as long as we need it for the purposes above, including to meet legal, tax and regulatory requirements.

Data

Retention period

Customer account, billing, payment and security deposit records

While your account is open, plus 7 years after it closes

Identity documents and property or tenancy documents

While your account is open, then deleted within 12 months of closure once any balance or dispute is settled

Incomplete registrations, including uploaded documents

90 days after your last activity

Customer service records, including emails, tickets, chat and WhatsApp messages

3 years after the enquiry is closed

Call recordings

12 months, unless linked to a complaint or dispute, in which case kept with that case

Website enquiries that do not lead to an account

12 months

Website analytics data

14 months

Marketing preferences

Until you withdraw consent. We keep a record of opt-outs so we do not contact you again.

When data is no longer needed, we delete or anonymise it securely.

9. How we protect your personal data

We use technical and organisational measures to protect your personal data, including encrypted connections, access controls limited to staff who need it, and agreements with service providers. No system is completely secure, so please keep your portal password confidential and tell us straight away if you think your account has been accessed without your permission.

10. Your rights

Subject to UAE law, you have the right to ask for a copy of the personal data we hold about you; ask us to correct data that is inaccurate or incomplete; ask us to delete your data, where we no longer need to keep it; ask us to restrict or stop processing your data in certain circumstances; object to marketing, or to processing based on our legitimate interests; ask us to transfer your data to another organisation, where technically possible; and withdraw your consent at any time, where we rely on it. To exercise any of these rights, email legal@logicutilities.com. We may need to verify your identity first. We will respond within [30] days. Some data must be kept for legal or billing reasons even if you ask us to delete it, and we will explain this if it applies. If you are unhappy with how we have handled your data, please contact us first. You may also complain to the UAE Data Office.

11. Marketing

We will only send you marketing messages if you have agreed to receive them. You can unsubscribe using the link in any email, or by contacting us. Service messages about your account, bills and supply are not marketing and will continue while you are a customer.

12. Children

Our services and websites are intended for adults. We do not knowingly collect personal data from anyone under 18.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make significant changes, we will let customers know by email or through the portal.

14. Contact us

For any questions about this policy or your personal data: Email: legal@logicutilities.com. Phone: 800 56442 (Monday to Saturday, 8am to 6pm). Post: Logic Utilities District Cooling Services L.L.C, Block C, Unit 03, Dubai Science Park, Al Barsha First, P.O. Box 127404, Dubai, United Arab Emirates.