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Quick Help
Security Deposit Refund
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Your security deposit is refunded within 5 working days of your account being fully cleared.
Get My NOC
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Your No Objection Certificate is issued automatically once your final bill is paid in full.
Request a Move-Out
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Moving out? Start your move-out request through the portal to generate your final bill and NOC.
Reconnect My Cooling
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Already paid your outstanding balance? Cooling is restored automatically within 24 hours.
Cooling Not Working
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Check your account balance first — an outstanding amount may have caused a disconnection.
Submit Payment Proof
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Paid outside the portal and your balance hasn't updated?
View My Invoice
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Download or view your latest invoice and billing history in the portal.
Pay My Bill
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Pay your current bill quickly and securely through the Mi Utilities portal.
Video Guides
HOW TO TRACK QUERY
AC Connection & Reconnection Guide
Delayed Invoices & Final Bill Explained
Why Charges Are Applied & How to Avoid Them
How to Raise a Billing Dispute
Understanding Your Bill
Understanding Your Logic Utilities Invoice
How to Resolve Payment Allocation Delays
Documents & Downloads
Official documents for customers, available as PDF.
PDF, Version 3
Customer Service Charter
Our service standards, response times and complaints process, issued under RSB RD05.
Download PDF
PDF, Permit 01-2021
Permit for Billing Services
Our permit from the Regulatory and Supervisory Bureau to provide billing services for district cooling in Dubai.
Download PDF
PDF, Dubai
Billing Service Agreement
The billing service agreement between Logic Utilities and customers, in line with Executive Council Resolution 6 of 2021.
Download PDF
Need Immediate Assistance?
Our support team is available to help you with any queries.
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