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For formal enquiries, email us at enquiry@logicutilities.com.

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Believe a charge on your bill is incorrect? Raise a formal dispute through the portal.

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Video Guides

HOW TO TRACK QUERY

AC Connection & Reconnection Guide

Delayed Invoices & Final Bill Explained

Why Charges Are Applied & How to Avoid Them

How to Raise a Billing Dispute

Understanding Your Bill

Understanding Your Logic Utilities Invoice

How to Resolve Payment Allocation Delays

Documents & Downloads

Official documents for customers, available as PDF.

Customer Service Charter

Our service standards, response times and complaints process, issued under RSB RD05.

PDF, Permit 01-2021

Permit for Billing Services

Our permit from the Regulatory and Supervisory Bureau to provide billing services for district cooling in Dubai.

Billing Service Agreement

The billing service agreement between Logic Utilities and customers, in line with Executive Council Resolution 6 of 2021.

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