Last updated: 13 March 2023

Terms & Conditions


Welcome to the terms and conditions for use for (the “Website”). These terms and conditions apply to the use of this Website, which is owned and operated by Logic Utilities and by accessing this Website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Please re-visit these terms and conditions from time to time to stay abreast of any changes that Logic Utilities may introduce.

Nothing in these terms and conditions affects your statutory rights, either as a consumer or otherwise.

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. The logo of the accepted cards are to be mentioned on their Home page and on their Payment check out page.

Delivery & Shipping Policy:

Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).[Once the order is placed the process they will be following to deliver/ship the items/goods, conditions and the time duration for the products to reach the customers].

  • Recommended statement is “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
  • Policy of multiple shipments has to be mentioned on their website.
  • At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple
    postings to the cardholder’s monthly statement.

Refund/Return Policy:

Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).

[Refund policy is the Compensation paid to a customer for over-invoicing or for returned goods which is to be mentioned on the website if allowed and the conditions under which refunds will be given to the customers].

  • Recommended statement is “Refunds will be done only through the Original Mode of Payment”.

Cancellation & Replacement Policy:

Inclusion is mandatory (Applicable as per the website Products/Services).

[Cancellation & Replacement policy is to be stated on the website if allowed, the expected time span for the reporting an item/goods order to be cancelled/replaced and the related conditions. The conditions under which cancellation & replacement will be allowed has to be mentioned].

Address & Contact Details:

Inclusion is mandatory.

800- LOGIC(56442)

Governing Law and Jurisdiction:

Inclusion is mandatory and should have any one of the below mentioned points.

  • “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.


  • “Conditions” means these terms and conditions;
  • “Content” means all materials contained on, or becoming part of, the Website;
  • “Cookies” means small text files which its Website places on your computer’s hard drive to store information about your session and to identify your computer;
  • “Logic Utilities” means Logic Utilities District Cooling Services LLC of Business Bay, Dubai, United Arab Emirates;
  • “Personal Information” means the details provided by you on registration;
  • “Services” means the cooling services that are provided to a customer of Logic Utilities;
  • “Services Agreement” means the standard services agreement that will apply between you and Logic Utilities in relation to the provision of any Services;
  • “Users” means the users of the Website collectively;
  • “Website” means the website located at or any subsequent URL which may replace it; and
  • “You” means a user of this Website.

Your Profile

[You will need to register with Logic Utilities, which will include the signing of a Services Agreement, in order to pay for Services using the Website. You may register an account with this Website or pay for Services only if your membership has not previously been withdrawn or suspended by Logic Utilities.]

You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform Logic Utilities immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.

By entering the information, you warrant and represent that the details you provide Logic Utilities with on registration are correct and complete and inform Logic Utilities immediately of any changes to those details (e.g. change of email).

Logic Utilities reserves the right to refuse access to the Website, terminate accounts, remove or edit content at its discretion.

Alterations to the website and conditions

From time to time there may be information within the Content that contains typographical errors, inaccuracies, or omissions. Logic Utilities reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Logic Utilities reserve the right at any time to make changes to these Conditions, Privacy Policy and any other policies or terms that are added from time to time. Logic Utilities may modify, terminate, suspend or discontinue all or any aspect of the Website at any time, including the availability of any feature, database, or Content, without prior notice. Logic Utilities are not liable to you or to any third party for any modification, termination, suspension or discontinuation of the Website.

You will be subject to the Conditions that are in force at the time you use the Website.

If any of the Conditions forming the contract between Logic Utilities is deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining Conditions.

Services, Orders & Payment

Logic Utilities will do its best to ensure that information provided on the Website is accurate, but it does not warrant that it is accurate, complete, reliable, current, or error-free. You should not rely solely on the information presented on the Website. Please let Logic Utilities know of any errors that you find.

When you pay for Services online, Logic Utilities collects certain personal and transactional information (e.g. name, address, email address). For details on how Logic Utilities uses this information, please read the Privacy Policy.

You may pay for the Services online by supplying your credit/debit card details on the secure online order form OR by paying cash on delivery. Logic Utilities regrets that it cannot accept cheques, paper gift vouchers or other modes of payment for the Services.

When you pay for the Services online, Logic Utilities’ system automatically asks your card issuer for authorisation for the transaction amount. If Logic Utilities gets a valid authorisation, your card issuer will hold this value expecting a charge from Logic Utilities. Receipt of your credit card details and debit of payments does not constitute Logic Utilities’ acceptance of your payment.

If you pay for Services online, you agree to pay the full amount payable for such Services as indicated during the payment process, along with any other costs or other charges applicable. If the issuer of your credit or debit card refuses to authorise payment, Logic Utilities will contact you for an alternative method of payment.

Please note that Logic Utilities cannot guarantee the security of data that you send to Logic Utilities by email. Accordingly please do not send Logic Utilities payment information using email.

Unless Logic Utilities acts either fraudulently or negligently, Logic Utilities will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide to Logic Utilities when paying for Services online.

Proprietary Rights

The material on the Website, including but not limited to all Content, the Website design, text, graphics (together the “Materials”) and any intellectual property rights in or relating to any of the Materials is owned and/or controlled by Logic Utilities or its licensors. Unless otherwise provided for in these Conditions or in writing on the Website, the Materials may not be modified, reproduced, published, posted, transmitted, sold or distributed in any way without its prior written consent.

‘Logic Utilities’ and its logo are trademarks of Logic Utilities District Cooling Services LLC in the United Arab Emirates. Trademarks belonging to other trade mark owners also appear on the Website. Logic Utilities disclaim any proprietary interest in trademarks, service marks and trade names other than its own. Unauthorized use or reproduction of any of these trademarks is strictly prohibited.

Any Materials provided on the Website are provided only for your personal, non-commercial use. Use of such Materials on any other website or networked computer environment, or use of the Materials for any purpose other than personal, non-commercial use is a violation of the intellectual property rights and/or other proprietary rights of Logic Utilities and is prohibited.

Any modification of the Content, in whole or in part, is strictly prohibited.

You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the Website or any of its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any of its content, to obtain or attempt to obtain any materials, documents or information through any means not normally made available through the Website.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any activity being conducted on the Website, including without limitation, material that contain any viruses, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or any of the systems or networks comprising or connected to the Website.

You agree not to:

  1. use this Website in violation of any applicable law or regulation and you acknowledge and understand that such action could lead to prosecution by the relevant authorities;
  2. use this Website to transmit, distribute, store or destroy material, including without limitation the Content, in a manner that will infringe the intellectual property rights of Logic Utilities or any third party; or
  3. copy or adapt the HMTL code in any part of the Website (including the Content) or attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Website, or frame or mirror any Content or other information available from the Website.

You agree that Logic Utilities may, in its sole discretion and without prior notice to you, terminate your access to the Website and your account for any reason, including without limitation:

  1. attempts to gain unauthorized access to the Website or assistance to others’ attempting to do so;
  2. overcoming software security features limiting use of or protecting any content of the Website;
  3. discontinuance or material modification of the Website or any service offered the Website;
  4. violations of these Conditions;
  5. suspected or actual copyright infringement; or
  6. unexpected operational difficulties.


You undertake that you will not at any interfere with the security of the Website, its services, system resources or network. Furthermore, you will not use the Website in any manner that could damage, overburden or impair the Website nor harvest or otherwise collect any information about the uses.

Third-Party Websites

The Website may contain links to third party websites. Access to these websites is at your own risk and Logic Utilities are not responsible for the availability, accuracy or reliability of the content of that website or a link contained within that website.

Logic Utilities do not recommend or endorse the content or privacy practices of any third party sites which may be linked to or from the Website, or products or services of any third parties mentioned or described on the Website or linked to or from the Website. Logic Utilities are not responsible for third party sites and you acknowledge that you enter any third party sites at your own risk.

This Website may contain advertisements for third parties’ goods and/or services. The third party advertisers are responsible for the accuracy of all representations made in those advertisements. If you choose to order a product or service advertised by a third party on the Website, you do so at your own risk.


You agree to hold Logic Utilities harmless and indemnify its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, from and against any claims, liabilities, suits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (actual and consequential), fines, penalties, and attorneys’ fees or other costs or expenses of any kind or nature arising from or in any way related to your use of this Website, including, but not limited to those brought by you or on your behalf in excess of the liability described below, or by third parties as a result of your breach of these Conditions or any documents referenced in the Conditions, your violation of any law or the rights of a third party.

No warranty; No liability

The Website and its content are provided on an “as is” and “as available” basis and, to the extent lawful, with no warranties whatsoever. Logic Utilities expressly disclaims (to the fullest extent permitted by applicable law) any and all express, implied, and statutory warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, freedom from computer virus, title, and non-infringement of proprietary rights.

To the maximum extent permissible by applicable law, Logic Utilities, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, are not liable for any direct, indirect, punitive, incidental, special, or consequential damages or loss (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) arising out of, or in way connected with, the use or inability to use the Website and its content, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not Logic Utilities are advised of the possibility of such damages.

Logic Utilities are not responsible for, and to the maximum extent permissible by applicable law, Logic Utilities exclude any and all liability for damages caused by, any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any communications due to technical problems or traffic congestion on the Internet or on the Website or combination thereof, including any injury or damage to any users or to any person’s computer related to or resulting from participation or downloading materials or other use in connection with the Website.


Logic Utilities reserve the right, in its sole discretion, to restrict, suspend or terminate your access to all, or any part of, the Website at any time for any reason and without prior notice.

If you breach these Conditions and Logic Utilities take no action, Logic Utilities are still entitled to take action at a later date if you are in breach again.

Privacy and Communications

When you interact with this Website, Logic Utilities collect certain personal and transactional information (e.g. name, address, email address). For details on how Logic Utilities use this information, please read its Privacy Policy.

To fulfill its obligations to you under these Conditions Logic Utilities will communicate with you by email and by posting notices on the Website. You agree to receive communications from Logic Utilities electronically and that electronic communications will satisfy any legal requirement for communications that need to be in writing.

Force Majeure

Neither of Logic Utilities will be liable to the other under these Conditions or any other agreement between the parties, for any loss or damage which may be suffered due to any cause beyond reasonable control including without limitation any act of God, exceptionally severe weather, failure or shortage of power supplies, flood, drought, lightning or fire, strike, lock-out, trade dispute or labour disturbance (other than those of the parties), the act or omission of government, highways authorities, other telecommunications operators or administrators or other competent authority, war, military operations, acts of terrorism or riot, royal demise etc.


Any party engaged in illegal activities involving the use of this Website will be subject to prosecution. Logic Utilities do not guarantee that Logic Utilities will be able to prevent any illegal or inappropriate use of the Website, nor will Logic Utilities give notice of any illegal or inappropriate use of the Website.

Limitation of Liability

Logic Utilities accept no liability for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from you access to, use of, inability to access or reliance on the Website or its content.

Logic Utilities may at its discretion suspend or terminate operation of the Website for maintenance or other reasons. In addition, technical and other issues may make the Website unavailable from time to time. Logic Utilities make no commitment, warranty or guarantee that the Website will operate in a timely, uninterrupted or error-free manner. Logic Utilities may also in its discretion modify the features, availability, operation and/or look and feel of the Website from time to time without notice to you.

Its liability to you under these Conditions will not exceed the total price charged for the items purchased in the transactions that gave use to the liability. Nothing in these Conditions excludes its liability to you for personal injury or death caused by its negligence.

Governing Law and Jurisdiction

By accessing the Website you agree that these Conditions and the relationship between Logic Utilities will be governed by and construed in accordance with the laws in force in the emirate of Dubai, United Arab Emirates. You agree to submit to the non-exclusive jurisdiction of the courts of Dubai, as do Logic Utilities.