Frequently Ask Questions

If you want to access your account online, please visit our website www.logicutilities.com, select the Customer Login option and enter your customer login and password details, received from Logic Utilities.

Please send us an email to enquiry@logicutilities.com with your account or unit number details. We will verify your email address and send you your login and password details.

Please visit our website www.logicutilities.com. From the home page, please select the customer login. Click “forgot password” and enter your account number. The link will be sent to your registered email address. Please follow the link and create a new password.

If you are an existing registered customer, please visit our website www.logicutilities.com, enter your login details and you will get access to your Customer Dashboard, from where you can update your account information.

You will have to request for a final bill to formally deactivate your existing account. For the new unit you have to register on the LU Online Portal following the standard procedure. If you paid a security deposit before it can be transferred to your new account but the administration fee must be paid. Please be informed that the old account must be cleared and all pending dues must be paid to avoid any delay in re connection of your new unit.

If you want to close your account, please log in to your online account and click “FINAL BILL” from the dashboard. You need to provide all the information requested. Once the information is complete, you need to settle the final bill amount. The next step is to select “YES” or “NO” if you wish to utilize the security deposit against the final payment. Click “Submit” for your final bill request.

If you want to close your account, please log in to your online account and click “FINAL BILL” from the dashboard. You need to provide all the information requested. Once the information is complete, you need to settle the final bill amount. The next step is to select “YES” or “NO” if you wish to utilize the security deposit against the final payment. Click “Submit” for your final bill request.

To help you to keep your bills and your energy consumption as low as possible, check out the 5 tips below:

1. Turning lights off can help reduce your heat gain but paying attention to how much sun light you let in from open windows can play a much more significant role. So consider leaving your curtains closed whilst you are out and when the sun is shining directly onto your windows as this will reduce your solar heat gain significantly.

2. Other alternatives such as solar film applications can be applied directly to the windows to help reduce the external heat gain to your home. A variety of solutions are available in the market for you to choose from.

3. The most effective way however is to keep your home a little bit warmer when you are not at home and lower the temperature again before you return home. When it comes to energy efficiency, the worst thing you can do is leave the A/C off during the day or whilst you are outside and then turn it on when you get home. This requires the AC systems to lower the inside temperature by a huge amount (up to 10 degrees) in a very short time. You will end up using a lot more energy cooling the home that way. Instead, keep your thermostat at about 26 degrees while you are at work, for example, and then program it to drop back to 23 degrees a half hour before you return home. Having the help of a few supplemental fans doesn’t hurt. Using them to circulate the cool air around the home means you don’t need quite as much cooled air supplied into the rooms. 23 or 24 degrees is a good setpoint for an air conditioner to run at its optimal performance level. Taking your temperature even 5 degrees lower can make your air conditioner use up to 40% more energy!
Modern smart systems are highly intelligent and recommended to help you manage your air conditioning in the most effective way. Such solutions monitor and manage your entire home constantly and turn cooling and fan functions on and off in order to maintain the condition as desired by you.

4. Good maintenance is key for your air conditioning units to act effectively and to use the least amount of energy to cool your home. Some basic maintenance might be all your air conditioner needs.

5. During the cooler season simply open a few windows in the morning and evening and enjoy the free air conditioner.

After settling your final bill, please log in to your online account and click “SECURITY DEPOSIT REFUND” from the dashboard. You need to provide all the information requested then Click “Submit” for your security deposit refund. Kindly be informed that the security deposit will be processed within 30 working days and all the bank charges related to the transfer will be paid by the customer.

In the summer the AC has to work harder, and therefore consumes more chilled water, to maintain the temperature in your unit as the outside temperature is much higher. It’s a bit like driving a car at 100KPH along a level road – when you come to a hill you need to put your foot down harder on the accelerator to maintain the speed, which uses more gas.