How to contact us.

At Logic Utilities, we offer multiple fast and efficient ways for you to reach us, ensuring that your inquiries are handled promptly and professionally.

1. Customer Portal – Manage Your Account & Submit Requests

If you're an existing customer, the Logic Utilities Customer Portal is the fastest way to access your account and submit support requests. This self-service platform allows you to efficiently manage your utility services and communicate directly with our specialized support team.

✔ Dashboard – View your consumption trends, energy-saving tips, quick access to email communication, and a PAY NOW button for easy bill payments.

✔ Profile Management – Update your account details and review your account and meter history.

✔ View & Pay Bills – Access past bills and settle outstanding balances.

✔ Payment History – Track payments and reference previous bills.

✔ Final Bill Request – Submit a request for your final bill when moving out.

✔ Security Deposit Refund – Request a refund after settling your final bill.

✔ Enquiries & Support Tickets – Submit and track support requests for seamless customer service.

✔ Inbox & Notifications – View all important updates and account-related communications.

📌 Portal Response Time: We aim to respond to all portal requests within 48 business hours.

🔗 Access the Customer Portal: https://login.logicutilities.com/login.aspx

2. Speak with Us Directly – Phone Support

For immediate assistance or if you prefer direct communication, our customer service team is available to assist you with any billing inquiries or account-related concerns.

📞 Phone Number: 800LOGIC (56442)
🕒 Operating Hours: Monday – Saturday, 8 AM – 6 PM (Public holiday hours may vary)

3. Chat with Us on WhatsApp

For a quick and convenient way to reach us, send us a message on WhatsApp. Simply include your name, unit number, and tower name along with your inquiry, and our team will respond promptly.

📱 WhatsApp Number: +971 588 858 972
⏳ Response Time: Typically, within 5 minutes during business hours
🕒 Availability: Monday – Saturday, 8 AM – 6 PM (Public holiday hours may vary)

4. Live Chat – Instant Support on Our Website

Need assistance in real-time? Use our live chat feature to connect directly with a customer service agent for immediate support.

💬 How to Access: Log into your Customer Portal, go to the Dashboard, and click the "Chat with Us" button in the bottom-right corner.
⏳ Response Time: Typically, within 5 minutes during business hours
🕒 Availability: Monday – Saturday, 8 AM – 6 PM (Public holiday hours may vary)

5. Email Support – For Detailed Inquiries

For more formal inquiries, detailed requests, or documentation-related matters, you can reach us via email. We monitor our inbox regularly and aim to provide timely responses.

✉ Email: enquiry@logicutilities.com
⏳ Response Time: Within 48 business hours
⚠ For urgent matters, please contact us via phone, WhatsApp, or live chat for faster resolution.

6. Customer Support Hours

📅 Monday – Saturday: 8 AM – 6 PM
📅 Sunday: Closed
📅 Public Holidays: Subject to change

We are committed to providing efficient, professional, and accessible customer service. Choose the contact method that best suits your needs—we’re here to help!